Is there/can there be room for nuance in digital systems?
In my experience as a public servant, there’s often a lot of attention paid to how the private sector needs certainty. Of course the flipside of that, which I don’t think is as accepted or as recognised, is that the public sector often likes/requires flexibility.
At first glance, this may seem unlikely or counter-intuitive. After all the public sector is often an environment of rules and processes, with an emphasis on crossing the t’s and dotting the i’s. It can feel restrictive and for those on the outside dealing with it, strongly focused on detail and compliance.
Yet it’s also an environment where organisations and teams need to be ready to change direction at short notice – whether it be a policy change, responding to an external set of events, or because of a change of government or a machinery of government change. For public service agencies, locking in a course of action can sometimes be uncomfortable, because there’s always the knowledge that things may need to change, possibly abruptly. Continue reading